Larissa and Frank

Victoria possesses all the qualities of an outstanding and devoted
carer and therefore we would like to nominate Victoria for the Carer of
the Year award. Dealing with Victoria is a great pleasure; she is
always on time, reliable, polite and highly professional in her
approach. Victoria’s shift with Nicholas always commences and finishes
in a calm and organised way. We are never in doubt that our son will be
in the best of care and that our plans for work, leisure or time-out
are assured. Victoria has the gift of firm compassion, insight and
consistency – the approach she uses when caring for Nicholas. Nicholas
has no verbal or other means of communication, and yet Victoria has
learnt to understand and importantly respond to Nicholas’ needs and
wants. We are never in doubt that our very vulnerable boy is in the
best and safest of hands. Victoria meets the challenges of assisting
Nicholas with everything – eating, drinking, changing, toileting,
washing and dressing with a gentle patience and attention to detail.
Moreover it is directly a result of Victoria’s care that Nicholas is
moving forward in many of these areas of self care. We have been
overwhelmed with delight and gratitude when Victoria demonstrates how
Nicholas can now position himself in her car without any assistance, a
direct outcome of Victorias work with Nicholas and his new and
appropriate responses to Victoria’s verbal cues. The bond that exists
between Nicholas and Victoria is one of respectful, continuous and
nurturing care. Our family and Nicholas are very fortunate to have
Victoria care for Nicholas and we commend her to you most highly for
the award of Carer of the Year.