About Us

She is a passionate advocate for nannies, priding herself in ensuring fair and reasonable working conditions and pay rates! Encouraging professional development and continued learning for those who have been in the industry for a long while! Annie knows well the anguish that comes with leaving loved ones for any time and regularly relies on the excellence of AGENCY Carers. She absolutely loves her job and gets much pleasure out of helping families with their home help needs. Annie feels that her greatest skill, is gathering smart, intelligent, amazing people to work alongside, who assist her in achieving high levels of customer service, professionalism, automation and simplicity. She likes to sleep at night, assured of the fact that her team have delivered the most outstanding service and applicants possible.

Binky lives with Annie and comes to work each day. She spends her day being patted by all the office staff and helps to sniff out the best Carers. People say that animals are a very good judge of character and having her here with us is a wonderful thing. She also entertains all the children who visit us here in the office, providing us with a moment of calm in amongst the crazy madness that can occur in an office environment.

Jen's fun and bubbly personality helps her build a great rapport with every person she speaks to. Jen has a beautiful family with her husband and two gorgeous daughters! She came to us with such rich expertise in Personal Relations and Advertising, her focus is well and truly on customer service.

Kerrie is our super bookkeeper. Her experience working in a variety of businesses brings a lot to our team! Kerrie has a beautiful family with her husband and three teenagers, 2 daughters and a son. In her spare time, Kerrie keeps busy with her Bookclub, Craft club, Sewing, Exercising outdoors and running in events. She also enjoys spending time with her family and friends, sharing great food and wine.

Christie has recently returned to MLNA to support the placement and IHC teams. Christie is currently studying Psychology and is an amazing addition to the office.

Imogen brings extensive customer service exprience and is looking forward to putting her own spark into everything she does. Imogen enjoys spending time with her friends, as well as her partner and their 2 sausage dogs.

Nicole joined our team as a trainee receptionist and quickly started running around the office helping all departments - she is now an all-rounder. She loves spending time with her boyfriend and friends and enjoys living life to the fullest!

Jen joined the team back in 2011 and has been a valued member of the team ever since! She enjoys bush walking, hiking, reading, and especially loves going on holidays!

We are very pleased to have Mandy join our team as she brings a lot of experience with previous work in marketing, managing, procurement and quality assurance. Mandy is a devoted mum to her fur babies and is a St Kilda Football Club fan. In her spare time, Mandy loves to travel and is counting down the days until she can go on her next adventure.

Nikkita joined the agency April of 2024 after moving to the big smoke from her hometown of Mildura and spent her first 5 working years in the beauty industry. She brings loads of experience from working intimately with clientele. Nikkita enjoys shopping, spending quality time with family and friends, and keeps herself occupied through long distance endurance running!

Eliza joined the agency in March 2024 as a trainee receptionist, after completing year 12. Eliza is bubbly, energetic and loves a good chat. In Eliza’s spare time she likes to hang out with her cat, friends & family!

Jemma joined our team in Reception and Service Support, and is now our In Home Care Administrator. She has several years of customer service experience and a background in sport coaching. She has a passion for cooking and running, and enjoys spending time with friends and family. Jemma looks forward to expanding her skill set in business.

Kellie has been a swim teacher and coordinator in the past. She has lots of experience in administration and we are excited to have her as part of our work family! Kellie is a mum of three and loves cooking, reading and going for long walks.

Matilda joined our team in February 2023. Having come from a hospitality and management background, Matilda brings a diverse set of skills which have helped her integrate into various areas of ALHCA. She is a keen traveller who loves socialising and spending time with her friends, family, and her bird Podrick.

Sara has extensive experience working within the hospitality industry both front of house and office administration. She has a keen interest in Mental Health.

Jess has been a part of the Agency since birth, Jess is Annie the Directors daughter.  She has been answering the phones in reception since she could speak and would spend every sick day off school playing in the office with a headset and keyboard.  Jess has been studying her Bachelor of Nursing and works in our reception & HR on her days off supporting departments that need a bit of relief.  In her spare time: Watch footy, hang out with friends and family and also has a massive passion for travel.

Emma joined our team initially as our trainee receptionist, and is now whizzing all around the office, working in the HR and IHC departments, as well as supporting reception. Emma has completed her Certificate III in Business and Certificate IV in Business Administration whilst working here and is now studying Health Information Management at uni. Emma enjoys spending time with her friends and family and participating in volunteer work for her church.

Chris patiently assists with out of hours emergencies. Being a mother and grandmother herself, Chris truly appreciates the need for reliable and quality assistance in the home. Ps. She is a King Cavalier Spaniel Nut!!!

Liz is our timesheet coordinator extraordinaire! Between other admin roles, she helps us out on the weekends with our In Home Care administration. Liz loves cooking and baking!

Jenny lives with her partner of 20 years. We love having Jenny helping us and creates a wonderful office dynamic! Though we do not see her every day, she is still well and truly part of the team!

Oliver lives and codes with his three-legged cat Frank, and has an extensive knowledge of Cloud Platforms used to develop ALHCA's digital infrastructure.

Julie has a strong background in corporate marketing communications within the telecommunications and health sectors.