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About Us

History

Australia’s Leading Home Care Agency (ALHCA) is owned and operated by a passionate Mother-Daughter team. We provide Educators to families across Australia (VIC, NSW, QLD, WA & NT) through the government subsidised In Home Care Program. Our incredible and passionate office team understand the fragility of creating a manageable family balance, especially when dealing with unique family circumstances. We pride ourselves on matching Educators of the highest quality with families, ensuring the family’s needs are met throughout the whole process.

Who's Who

Annie Sargood

Title: Director
Started:
1999

Annie chose to end her career in Fashion, National Merchandising and Business Management to become the proud mother of three gorgeous children, Lachie, Jessie and Reggie. When it was time to return to work back in 1999, she was determined to find a good balance between motherhood and personal achievement, hence began THE AGENCY.

More about Annie

She is a passionate advocate for nannies, priding herself in ensuring fair and reasonable working conditions and pay rates! Encouraging professional development and continued learning for those who have been in the industry for a long while! Annie knows well the anguish that comes with leaving loved ones for any time and regularly relies on the excellence of AGENCY Carers. She absolutely loves her job and gets much pleasure out of helping families with their home help needs. Annie feels that her greatest skill, is gathering smart, intelligent, amazing people to work alongside, who assist her in achieving high levels of customer service, professionalism, automation and simplicity. She likes to sleep at night, assured of the fact that her team have delivered the most outstanding service and applicants possible.

Binky

Title: Office Dog
Started:
2022

Responsibilities:

  • Sniffing out the best candidates
  • Bringing a smile to everyone that comes into the office
  • Giving lots of cuddles
Qualifications / Skills:

  • Excellent Customer Service
  • Very good nose for quality!
  • Certificate IV Professional Office Dog

More about Binky

Binky lives with Annie and comes to work each day. She spends her day being patted by all the office staff and helps to sniff out the best Carers. People say that animals are a very good judge of character and having her here with us is a wonderful thing. She also entertains all the children who visit us here in the office, providing us with a moment of calm in amongst the crazy madness that can occur in an office environment.

Jen O

Title: Safety and Critical Support Officer
Started:
March 2009

Responsibilities:

  • Supporting the In Home Care Team
  • ACCS applications and paperwork
  • Home safety reporting and risk management
Qualifications / Skills:

  • Excellent Customer Service
  • Managing conflict
  • Negotiating Fair Work Conditions

More about Jen

Jen’s fun and bubbly personality helps her build a great rapport with every person she speaks to. Jen has a beautiful family with her husband and two gorgeous daughters! She came to us with such rich expertise in Personal Relations and Advertising, her focus is well and truly on customer service.

Kerrie

Title: Bookkeeper
Started: August 2017

Responsibilities:

  • Bookkeeping
  • Payroll Accounts
  • Invoicing
Qualifications / Skills:

  • Experience in Industry
  • Superior Organisation
  • Excellent Customer Service

More about Kerrie

Kerrie is our super bookkeeper. Her experience working in a variety of businesses brings a lot to our team! Kerrie has a beautiful family with her husband and three teenagers, 2 daughters and a son. In her spare time, Kerrie keeps busy with her Bookclub, Craft club, Sewing, Exercising outdoors and running in events. She also enjoys spending time with her family and friends, sharing great food and wine.

Christie

Title: Safety & Critical Support Officer
Started: April 2020

Responsibilities:

  • Supporting the In Home Care Team
  • ACCS applications and paperwork
  • Home safety reporting and risk management
Qualifications / Skills:

  • Certificate of Education Support/Integration Aide
  • Building relationships with Clients & Carers
  • Excellent Customer Service

More about Christie

Christie has recently returned to MLNA to support the placement and IHC teams. Christie is currently studying Psychology and is an amazing addition to the office.

Imogen

Title: Human Resources Coordinator
Started: November 2022

Responsibilities:

  • Interviewing and screening applicants
  • Maintaining paperwork
  • Supporting, mediating and providing advice to carers
  • Website
Qualifications / Skills:

  • Bachelor of Marketing and Communications
  • Outstanding Customer Service experience
  • Building relationships with Clients and Carers

More about Imogen

Imogen brings extensive customer service exprience and is looking forward to putting her own spark into everything she does. Imogen enjoys spending time with her friends, as well as her partner and their 2 sausage dogs.

Nicole

Title: Human Resource Administrator
Started: June 2021

Responsibilities:

  • Screening applications
  • Paperwork maintenance
  • Offering support to Carers
  • Encouraging Carers to arrange interviews
Qualifications / Skills:

  • Studying Certificate III in Business
  • Excellent Customer Service
  • Building relationships with Clients and Carers

More about Nicole

Nicole joined our team as a trainee receptionist and quickly started running around the office helping all departments – she is now an all-rounder. She loves spending time with her boyfriend and friends and enjoys living life to the fullest!

Shanae

Title: Placements & In Home Care Sales Consultant
Started: October 2020

Responsibilities:

  • Client enquiries
  • Supporting all departments
  • Offering support to Carers and Clients
  • Home Safety Reporting
Qualifications / Skills:

  • Certificate II in Business
  • Certificate III in Business
  • Building relationships with Clients & Carers

More about Shanae

Shanae joined our agency after completing year 12,a as one of our receptionist and is now smashing it in all departments, assisting wherever needed! Shanae loves a chat and meeting new people. She is looking forward to expanding her knowledge even further in the business and being able to learn a variety of aspects. In her spare time she likes to cuddles with her kelpie, pilates, and spending time with her family & friends.

Mandy

Title: Office Coordinator & In Home Care Consultant
Started: August 2021

Responsibilities:

  • Office Administration
  • Liasing with Clients
  • In Home Care Enquiries and Promotion
  • Complaints Management
  • Mentoring the younger team members
Qualifications / Skills:

  • Certificate IV in Business Administration
  • Extensive experience in office administration and management
  • Excellent Customer Service
  • Building relationships with Clients & Carers

More about Mandy

We are very pleased to have Mandy join our team as she brings a lot of experience with previous work in marketing, managing, procurement and quality assurance. Mandy is a devoted mum to her fur babies and is a St Kilda Football Club fan. In her spare time, Mandy loves to travel and is counting down the days until she can go on her next adventure.

Jemma

Title: Service Support & Reception Assistant
Started: June 2023

Responsibilities:

  • First point of contact
  • Filling casual bookings
  • Supporting all departments
Qualifications / Skills:

  • Bachelor of Criminology
  • Excellent Customer Service
  • Building relationships with Clients & Carers

More about Jemma

Jemma is new to the team, coming in with several years of customer service experience and a background in sport coaching. She has a passion for cooking and enjoys spending time with friends and family. Jemma looks forward to expanding her skill set in business.

Kellie

Title: Recruitment & Placement Consultant
Started: October 2021

Responsibilities:

  • Client Enquiries and Registration
  • Matching Carers to Clients
  • Supporting, Mediating and providing advice
Qualifications / Skills:

  • Experience in office administration
  • Excellent Customer Service
  • Building relationships with Clients & Carers

More about Kellie

Kellie has been a swim teacher and coordinator in the past. She has lots of experience in administration and we are excited to have her as part of our work family! Kellie is a mum of three and loves cooking, reading and going for long walks.

Matilda

Title: In Home Care and Sales
Started: February 2023

Responsibilities:

  • IHC Sales, Administration, and Enquiries
  • Client and Carer Liaison
  • Supporting other departments
Qualifications / Skills:

  • Bachelor of Criminology
  • Certificate IV in Hospitality
  • Strong mediation and management experience

More about Matilda

Matilda joined our team in February 2023. Having come from a hospitality and management background, Matilda brings a diverse set of skills which have helped her integrate into various areas of ALHCA. She is a keen traveller who loves socialising and spending time with her friends, family, and her bird Podrick.

Sian

Title: Lead Receptionist
Started: July 2022

Responsibilities:

  • Greeting all Applicants
  • Administration Support
  • Social Media
  • Client and Carer Enquiries
Qualifications / Skills:

  • Diploma in Marketing
  • Experience in Teaching
  • Experience in Office Administration
  • Excellent Communication Skills

More about Sian

Sian is a new member of our team and brings with her many years’ experience working in Education, Marketing and Customer Service. She enjoys spending time with her 3 children and going on long walks to the beach with her two border collies.

Sara

Title: Recruitment Consultant
Started: 2022

Responsibilities:

  • Client Enquiries and Registration
  • Matching Carers to Client Profiles
  • Supporting, Mediating and providing advice to Carers and Clients
  • Social Media
Qualifications / Skills:

  • Advanced Diploma in Hospitality Management
  • Extensive experience in Office Administration
  • Building Relationships with Clients & Carers
  • Excellent Communication Skills

More about Sara

Sara has extensive experience working within the hospitality industry both front of house and office administration. She has a keen interest in Mental Health. In her spare time she loves to potter in her garden and spend time with her teenage daughter and golden retriever.

Jess

Title: Casual Reception & Human Resources Support
Started: January 2018

Responsibilities:

  • Client and Carer Enquiries
  • Matching Carers to Client Profiles
  • Supporting Team Members
Qualifications / Skills:

  • Bachelor of Nursing
  • Excellent Customer Service
  • Building Relationships with Clients & Carers

More about Jess

Jess has been a part of the Agency since birth, Jess is Annie the Directors daughter.  She has been answering the phones in reception since she could speak and would spend every sick day off school playing in the office with a headset and keyboard.  Jess has been studying her Bachelor of Nursing and works in our reception & HR on her days off supporting departments that need a bit of relief.  In her spare time: Watch footy, hang out with friends and family and also has a massive passion for travel.

Abbey

Title: Casual Administration Support
Started: April 2019

Responsibilities:

  • In Home Care Administration
  • Supporting all Departments
  • Social Media
Qualifications / Skills:

  • Certificate III in Business
  • Certificate IV in Business Administration
  • Excellent Customer Service

More about Abbey

Abbey joined our team after finishing Year 12 in our reception team and has now moved out to work with our In Home Care Team, as well as supporting all departments. Abbey loves spending time with her friends and family, and playing netball on the weekends.

Emma

Title: Casual Administration Support
Started: December 2015

Responsibilities:

  • Supporting all Departments
  • IT Support
  • Project Work
Qualifications / Skills:

  • Certificate III in Business
  • Certificate IV in Business Administration
  • Building Relationships with Clients and Carers
  • Superior Attention to Detail and Customer Service

More about Emma

Emma joined our team initially as our trainee receptionist, and is now whizzing all around the office, working in the HR and IHC departments, as well as supporting reception. Emma has completed her Certificate III in Business and Certificate IV in Business Administration whilst working here and is now studying Health Information Management at uni. Emma enjoys spending time with her friends and family and participating in volunteer work for her church.

Frankie

Title: Casual All-rounder
Started: October 2021

Responsibilities:

  • Greeting all Applicants
  • Supporting all Departments
  • Filling Casual Bookings
Qualifications / Skills:

  • Excellent Customer Service
  • Building Relationships with Clients and Carers

More about Frankie

Frankie started working on reception straight out of Year 12 and is already an integral member of our team with her lovely personality and great phone manner. In her spare time, Frankie enjoys playing the piano and volunteering at her church.

Chris Sargood

Title: Co-Founder
Started: 1999

Chris had a 30 year career in nursing specialising in paediatrics, gynaecology, midwifery, post-natal care, children’s allergies and aged care. She also joined forces with her husband to own and operate a number of retail businesses over a 15 year time span.

More about Chris

Chris patiently assists with out of hours emergencies. Being a mother and grandmother herself, Chris truly appreciates the need for reliable and quality assistance in the home. Ps. She is a King Cavalier Spaniel Nut!!!

Liz

Title: In Home Care Administraion
Started: August 2021

Responsibilities:

  • Timesheet Queen
  • Supporting In Home Care Team for Harmony
Qualifications / Skills:

  • Excellent Customer Service
  • Supportive

More about Liz

Liz is our timesheet coordinator extraordinaire! Between other admin roles, she helps us out on the weekends with our In Home Care administration. Liz loves cooking and baking!

Jenny P

Title: Database Consultant
Started: March 2008

Responsibilities:

  • Making changes to our Access Database
  • Working closely with ALHCA Website Designer
Qualifications / Skills:

  • Microsoft Office Specialist Certification
  • 20 years industry experience

More about Jenny

Jenny lives with her partner of 20 years. We love having Jenny helping us and creates a wonderful office dynamic! Though we do not see her every day, she is still well and truly part of the team!
http://www.jennypeelconsulting.com.au/about-jenny-peel.htm

Angela

Title: IHC Administration & Bookkeeping Assistant
Started: November 2022

Responsibilities:

  • IHC Administration
  • Timesheets for Educators
  • Accounts Assistant
Qualifications / Skills:

  • Certificate III in Business Administration
  • Diploma in Fashion Design and Technology
  • Currently studying a Bachelor of Business

More about Angela

Angela has come from a business, management, administrative and customer service background. She also has a fashion design and technology background which has given her experience in design software. Angela has extensive experience in supporting and running small businesses and is currently studying Bachelor of Business and will utilize the knowledge gained in helping support families and educators. Angela has two amazing teenage children and loves spending her downtime exploring new places and coffee shops.