Induction Quiz

IHC Induction Quiz

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NameEmail

1 / 24

What year was the organisation established and launched?

2013

2000

1999

2020

2 / 24

How many clocks are on the wall in the ALHCA office?

None - the team can see the time on their computers

5 - one for each of the states that ALHCA Educators work in

One - which is in Annie's office

3 / 24

Which of the 20+ ALHCA team members open my text replies?

The reception team, who don't know whose text I am replying to, what the context of the text message(s) is or what staff member/ department the text is for

(Magically) The staff member who the message is for

4 / 24

What must you include at the end of any text when replying to a message from the Agency?

Your client's name

The date and time

Your name - along with lots of information so that the reception team can figure out who to forward my response to

A smiley face so that they know I think they are great

5 / 24

When responding / replying to a text I should:

Include as much detail as possible so that the reception team can figure out who to forward my reply to

Respond or take action, straight away, so that the team at ALHCA are not left waiting

Wait until I have received the same request 3 times and then respond with a short answer

Email my response, if that is what the text asked me to do

Please select all relevant answers.

6 / 24

I acknowledge that it is my responsibility to ensure all communications I make with the agency (whether it be by text, email or phone) are professional, clear, detailed, and respectful.

True

False

7 / 24

If an incident occurs where a child requires medical attention, becomes locked in or out of a car or house, becomes lost or the police, fire or ambulance are called:

I don’t need to do anything because the doctors or emergency services handled the situation

I should fill in the online incident report form in the Carer Portal within 24 hours of the incident

I should immediately contact the team at ALHCA at the earliest and safest opportunity

I should use the online hazard report form in the Carers Portal to assess and manage future risk

Please select all relevant answers.

8 / 24

If I suspect that a child is being neglected, abused or is in danger:

I should call 000 if the danger is imminent and immediate

I should just wait and see if things get any better over time

I should seek immediate advice from ALHCA regarding the steps I am obliged to take

Please select all relevant answers.

9 / 24

If there is a risk or hazard that arises:

I should use the online hazard report form in the Carer Portal to assess and manage the risk

I should speak with the family about how to best manage the risk

I should seek advice from ALHCA if myself or the family cannot adequately manage the risk

All the answers are correct

10 / 24

If the family asks you to provide care at an alternate location:

I should just do what the family wants and don't need to let ALHCA know

I must contact the team at ALHCA so that they can seek permission from the Department of Education and I must not provide care at an alternate location before permission is given

11 / 24

What must you do if the family refer you to work with another family or entity or ask you to shift to an alternate IHC provider?

Immediately contact the ALHCA team to seek advice on how to avoid breaching my contract of employment

Just do as the family asks because they will happily pay the $3500 breach of contract fee for me

12 / 24

What should you do if you are feeling stressed, unhappy, confused or worried about something and it is impacting your emotional heath and well being, job performance or job satisfaction?

Speak to the family to let them know how you are feeling and why, to see if they can support you better

Speak to the team at ALHCA so that they can fulfil their duty as your employer - providing support, advice, guidance, coaching, training, job description modification, ensure health and safety compliance

Speak to the team at ALHCA so that they can help you fulfil your duty of care to the children as a safe, healthy, skilled, happy and enthusiastic Educator

Speak to the team at ALHCA so that they can fulfil their duty of care as a service by providing support to the family

I should do all of the outcomes, because doing/saying nothing can impact both mine and the children’s mental health, well being, safety and may jeopardise the status of my working with children check / blue card, the In Home Care program and my reputation as a responsible employee

13 / 24

If I don’t receive an email with a job description attached, that the family has been asked by ALHCA to fill in:

I could find the link to the online job description creator on the Carer Portal and give it to the family and ask them to fill it in

I could suggest to the family that we could collaborate and fill it in together

I could ask the team at ALHCA to help me encourage the family to fill it in

All of the choices

14 / 24

When I receive a request to complete an online Quarterly Home Safety Update or an Educational Planner:

I don't have to do anything as In Home Care is outside of the scope of the National Quality Framework

I should get in contact with the family to have a discussion, so that I can submit the forms as soon as possible

I should wait until the family mentions it to me as they also received a message about it

I should take my time as it doesn't matter how long it takes me to complete them

15 / 24

If the family cancels a booking with you, which of the two below actions would be appropriate?

Login to Harmony and delete the sessions from your timesheet

Wait until the end of the week and deal with it then

Immediately contact ALHCA by email timesheets@alhca.com.au so they can update the database booking, then login to Harmony and delete the sessions from your timesheet, I am not wanting replacement work

Immediately contact ALHCA by phone to update the database booking and let them know you are available to work with another family, then login to Harmony and delete the sessions from your timesheet

Please select all relevant answers.

16 / 24

If you are unwell or experiencing an emergency and cannot attend a booking, how and who should you communicate with and in what order?

Stay in bed, the family will call ALHCA when I don't show up

Immediately contact the Family by phone and if a replacement Educator is required, immediately contact ALHCA by phone so they can start searching for a replacement. Then send an email to timesheets@ALHCA.com.au so that they can update the database bookings, then login to Harmony and delete the sessions from my timesheet

Immediately contact the Family by phone and if no replacement is required, send an email to timesheets@ALHCA.com.au so that they can update the database bookings, then login to Harmony and delete the sessions from your timesheet

Contact Family by text, ALHCA by text so that they can work it out together

Please select all relevant answers.

17 / 24

If the family asks me to look after children who are not listed on my timesheet:

I should ask the family to seek permission from ALHCA first

I should look after the child and then seek advice from ALHCA

I should look after the child and tell the parent that I don't mind the added responsibility

18 / 24

If you are not working regular scheduled shift, what should you put on your timesheets?

Add the full shift in anyway

Add no hours because no child is in your care

Add a half day in

19 / 24

I will pre-enter my timesheet bookings prior to 12pm on Mondays weekly because:

The timesheet queens are waiting at their computers to check that the session times I have entered are as expected

The timesheet queens need to update the database bookings to explain any changes or alterations

The timesheet queens don’t want to send a bunch of annoying reminder texts to both myself and the family

All of the above reasons and because I want to follow the protocols properly

20 / 24

If you aren't working a regular scheduled shift for any reason, what should you do?

Notify ALHCA & the client prior to the shift

Only inform the client

Inform neither the client or ALHCA

21 / 24

What hours should you add into your timesheet if child A leaves your care half way through the shift, but child B stays in your care for the remainder of your shift? (select the hours you would enter for child A)

Enter the full day anyway

Enter the exact hours

Enter no hours

22 / 24

If I have entered session times that are not as expected, I will also email timesheets@alhca.com.au to let the timesheets queens know about:

Why a usual session is missing from my timesheet

Why a session is longer or shorter than usual

Why I am doing more sessions that usual

What the children had for breakfast

Please select all relevant answers.

23 / 24

I have read and understood the policies and will follow them at all times

Yes

No

24 / 24

I will keep myself safe at work and avoid risky activities

Yes

No

Your score is

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