/21 Private Carer Induction Quiz 1 / 21 What year was the organisation established and launched? 1999 2001 1990 1990 2 / 21 How can you WOW your client?* Take initiative Tidying the house Put the washing on All of the above 3 / 21 What must you include at the end of any text when replying to a message from the Agency?* Your client's name The date and time Your name A smiley face 4 / 21 Where can you find nanny jobs advertised?* Facebook The ALHCA job board Instagram All of the above! 5 / 21 What must you legally have as an Independent Contractor?* Public liability insurance A driver's licence A car An Australian Business Number (ABN) 6 / 21 After you arrange an interview time and date with the client, who should you call?* Your parents The Agency Your reference None of the above 7 / 21 What must you do when an offer of employment is made during an interview with the client?* Accept it straight away You must contact the Agency first to discuss further details Go home and think about it Ask for a higher rate 8 / 21 Upon receiving a client's details from us, how quickly should you contact the client?* Within 10 minutes (if I am unable to call, I will text the client to advise them, that I will give them a call ASAP) Within an hour By the end of the day Doesn't matter, as long as it is before your booking 9 / 21 Who must you first call if you are sick and unable to attend a booking?* Another Carer Your client Nobody The Agency (ensuring you use the emergency hotline, if outside of business hours) 10 / 21 If your client cancels a booking, who should you call?* The Agency You don't have to call anyone Another carer An emergency contact 11 / 21 How long do you have to pay your invoice?* 3 days 7 days 30 days 60 days 12 / 21 When should you expect to receive a tax invoice from the Agency?* The end of the year At the end of the month Every three months The tenth day of the month 13 / 21 What colour tax invoice slip should you give to the Agency?* The white copy The pink copy The blue copy You don't need to give a copy to the Agency 14 / 21 What must you bring with you to every shift?* The tax invoice book Your computer Snacks 15 / 21 What must you do if you are referred to work for a client's family or friend?* Say no Contact the Agency to inform of any additional introductions to avoid a breach of contract Accept the extra work 16 / 21 I have had a look at all of the information/resources available within the carer portal (familiarising myself with the Agency's Child Safe Policy, Privacy Policy, Sleep Safe Policy, Safe Transport and Road Safety Policy, Water Safe Policy, Code of Conduct and Terms of Agreement) True False 17 / 21 I have familiarised myself with the Agency's Reporting Methods (found in the carer portal) which include, how to make a complaint, how to report a hazard, the worker's injury claim form and how to report formal and informal incidents. True False 18 / 21 I have checked out the Helpful Tips and Resources, Further Learning, Resource Material, and Extra Training tabs in the Carer Portal True False 19 / 21 I have familiarised myself with the information on Reporting Child Abuse and Neglect and understand my obligations as a Mandatory Reporter* True False 20 / 21 I have familiarised myself with the information on Handling Waste and Hazardous Substances and have understood the procedure for Nappy Waste True False 21 / 21 I have familiarised myself with the information on Safe Lifting and Manual Handling* True False Your score is 0% Restart quiz
Private Carer Induction Quiz
1 / 21
What year was the organisation established and launched?
2 / 21
How can you WOW your client?*
3 / 21
What must you include at the end of any text when replying to a message from the Agency?*
4 / 21
Where can you find nanny jobs advertised?*
5 / 21
What must you legally have as an Independent Contractor?*
6 / 21
After you arrange an interview time and date with the client, who should you call?*
7 / 21
What must you do when an offer of employment is made during an interview with the client?*
8 / 21
Upon receiving a client's details from us, how quickly should you contact the client?*
9 / 21
Who must you first call if you are sick and unable to attend a booking?*
10 / 21
If your client cancels a booking, who should you call?*
11 / 21
How long do you have to pay your invoice?*
12 / 21
When should you expect to receive a tax invoice from the Agency?*
13 / 21
What colour tax invoice slip should you give to the Agency?*
14 / 21
What must you bring with you to every shift?*
15 / 21
What must you do if you are referred to work for a client's family or friend?*
16 / 21
I have had a look at all of the information/resources available within the carer portal (familiarising myself with the Agency's Child Safe Policy, Privacy Policy, Sleep Safe Policy, Safe Transport and Road Safety Policy, Water Safe Policy, Code of Conduct and Terms of Agreement)
17 / 21
I have familiarised myself with the Agency's Reporting Methods (found in the carer portal) which include, how to make a complaint, how to report a hazard, the worker's injury claim form and how to report formal and informal incidents.
18 / 21
I have checked out the Helpful Tips and Resources, Further Learning, Resource Material, and Extra Training tabs in the Carer Portal
19 / 21
I have familiarised myself with the information on Reporting Child Abuse and Neglect and understand my obligations as a Mandatory Reporter*
20 / 21
I have familiarised myself with the information on Handling Waste and Hazardous Substances and have understood the procedure for Nappy Waste
21 / 21
I have familiarised myself with the information on Safe Lifting and Manual Handling*
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